Refund Policy

Eligible new merchandise may be returned whether it has a defect or not, and we also review exchange requests. A non-defective return prompted by a change of mind, personal preference, or an incorrect selection must be unused, in original condition, and accompanied by its original packaging, tags, and included accessories. Damaged, faulty, incomplete, incorrectly fulfilled, or materially misdescribed items may also be reported. Rights that cannot legally be excluded remain available.

Requesting a review

Contact nerfrpro@gmail.com within 30 calendar days after delivery. Include the order number, checkout email, and reason for the request. Photos or video of the item and packaging may be needed for damage, defects, missing parts, or an incorrect shipment.

Approved mail returns

Do not mail a product before approval. We provide the correct return address and instructions after review; the general correspondence address is not automatically a return warehouse. A free prepaid return label is included inside the package for an eligible approved return by mail. Use that label only after approval, and contact us if it is missing. No label charge, related return-postage charge, or restocking fee applies. Exchanges depend on review and available inventory.

Refunds

After approval, we process and initiate the refund to the original payment method within 10 days. Banks, card issuers, and payment providers may require additional time to post the credit.